Find quick answers to your questions below...
When you phone New Concepts Hair Goods for the first time , we take a few moments to set you up as a client. For the quickest service please fax us a copy of your cosmetologist license and your salon’s business card, prior to calling in to place your order.We only sell products to licensed industry professionals and salon owners. We will ask for your state license and employer/tax ID# which we will verify and keep on file.You will receive a comment card with every custom order you place with us. It’s postage is paid so when you have it completed please drop it in any U.S. mail box. Your comments and suggestions truly have an impact on the way we do business.
Methods of Payment
We accept: American Express, Master Card, Visa, Discover, Business checks and money orders. Please have credit card and billing address available when order is placed.Depending on ordering volume, customers can prepay on account or pay on a net - basis, with credit approval. Credit applications are available upon request.Appropriate bank and processing fees will be accessed on all returned checks.All custom orders are non-returnable and non-refundable.
Claims for missing items must be received within 3 days from receipt of order.
When placing an order by phone or internet, you will be notified if any item is not available. Since most unavailable items do not have an expected delivery date, we cannot assure you 100% customer success. Effective immediately, all backorders are canceled and must be reordered with the exception of custom orders. If you would like to be notified when an item becomes available, please e-mail: email@example.com and we will make every effort to notify you.