Find quick answers to your questions below...

When you phone New Concepts Hair Goods for the first time , we take a few moments to set you up as a client. For the quickest service please fax us a copy of your cosmetologist license and your salon’s business card, prior to calling in to place your order.We only sell products to licensed industry professionals and salon owners. We will ask for your state license and employer/tax ID# which we will verify and keep on file.You will receive a comment card with every custom order you place with us. It’s postage is paid so when you have it completed please drop it in any U.S. mail box. Your comments and suggestions truly have an impact on the way we do business.

Methods of Payment

We accept:  American Express, Master Card, Visa, Discover, Business checks and money orders. Please have credit card and billing address available when order is placed.Depending on ordering volume, customers can prepay on account or pay on a net - basis, with credit approval. Credit applications are available upon request.Appropriate bank and processing fees will be accessed on all returned checks.All custom orders are non-returnable and non-refundable.

Missing Items

Claims for missing items must be received within 3 days from receipt of order.

Backorders

When placing an order by phone or internet, you will be notified if any item is not available. Since most unavailable items do not have an expected delivery date, we cannot assure you 100% customer success. Effective immediately, all backorders are canceled and must be reordered with the exception of custom orders. If you would like to be notified when an item becomes available, please e-mail: customerservice@newconceptshairgoods.net and we will make every effort to notify you.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?